How We Work 

Crown Health brings the doctor’s office to your residence or community. Our providers diagnose, treat, give referrals for specialists, and prescribe medications in the privacy of our patients' rooms or homes. We also have access to mobile lab and imaging services. At the request of the provider, they visit the patient at home to do blood work or to take X-rays or ultrasounds, helping avoid unnecessary trips to a clinic or hospital.

If all the information is complete on the enrollment form and the required documents are received (Power of Attorney papers, medication list and copies of insurance cards) then the process goes very quickly. In person appointments will be scheduled during the provider's next visit to a community.

If a patient has urgent needs, please state “URGENT” on the top of the enrollment. An urgent care provider may be able to see the new patient prior virtually to establish care and provide refills and other urgent orders. Otherwise, new patients are typically seen during the provider's next visit to the community.

Due to the fluid nature of seeing patients in the home setting, the providers work in approximate blocks of time for visits. Our providers work diligently to arrive within a reasonable timeframe (one to two hours) of expected visits, but sometimes traffic patterns and urgent needs of patients cause delays.

Providers visit communities regularly based on the medical need of patients and to review changes in condition; our approach has proven effective for improving patient outcomes and decreasing patient complications. If you have concerns for the patients in between visits, please reach out via portal or phone to the Crown Health office for guidance. We are able to accommodate concerns via virtual appointments within 48-72 hours. 

The best way to reach your care team and see up to date care information is to access the patient portal. Portal access can be set up for patients. families with consent to view health information, guardians and authorized caregivers at senior living communities. 

To access the portal for enrolled patients, send the patient name, family/caregiver name and relation and a cell phone number that can receive a verification code to portal@crownhealthus.com. 

Voicemails are checked four times a day during business hours and concerns will be addressed promptly. Please leave the patient’s name, date of birth, your name, and a good return number.

For prompt service, please enroll to access the patient portal and message your care team directly. Portal requests can be sent to portal@crownhealthus.com - please include the patient's name, residence name and the requestor's name, title/relation and cell phone number to receive a verification code. 

You can also send us a message from the Contact Us page. 

All orders to communities will come by fax - please check your fax at least daily. Typical turnaround for faxes is within 24 to 48 hours. If you’re having issues with a specific fax or the overall process flow is varying from the above guidelines, please contact us and ask to be connected to our Clinical Administration Director. 

Crown Health is composed of primary care providers who can address many healthcare needs. At times primary care providers may need to refer patients to other providers due to certain aspects of care being out of their scope of practice. An example includes mental health providers for management of certain psychiatric medications.

Yes. We work closely with the registered nurses and other ancillary staff from all the local Home Healthcare Agencies and Hospice providers to help coordinate a well-rounded continuum of care for the patients we see.

Crown Health will refer as medically necessary and coordinate with home health or hospice
providers directly. 

We focus on quality of care instead of quantity of care, completing care as much as possible within the home setting. Notify Crown Health if the patient or legal representative declines referral out of community.

If a patient needs to leave the home for a severe health condition or the referral is medically necessary, please utilize the following resources:

https://www.hca.wa.gov/health-care-services-supports/apple-health-medicaid-coverage/transportation-services-non-emergency

• POA or guardian
• If patient has Molina insurance, call (888)
655-4833 for transportation services
• Hopelink
• Sound Transit
• Seattle Cabulance
• Paratransit Services

If the patient is not mentally able to make health decisions and does not have a family member or trusted friend that is willing to complete medical decision making, he or she may require guardianship services. You’ll need to initiate services by reaching out to a guardianship service group. Some examples of guardianship:

• Puget Sound Guardianship (Seattle) 425-952-2600

• Able Guardianship (King, Lewis, Mason, Pierce, and Thurston counties) 360-515-9020

A guardian is an appointed person by a court that completes health and/or financial decisions for an incapacitated person. The guardian works for the patient’s best outcomes, and the guardian follows regulations from the state of Washington.

POA (power of attorney) is someone who acts as an agent for a person who is incapacitated. Typically, the POA is selected by the person prior to becoming incapacitated. The POA may be a family member or friend.

Anyone who is not mentally able to make health decisions on their own behalf.