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How to establish Patient Portal Access

Access Patient Portal Here

Instructions to set up portal access: 

Patients, families, guardians and community caregivers authorized to provide care may access our online patient portal to review records and communicate with our care team. The online portal is our preferred method of communication to ensure accurate records and timely response for our patients. 

On the portal, patients and caregivers can: 

  • Review after-visit summaries
  • Review lab results and referrals
  • Review medication lists and request refills
  • Send messages to the care team

To request access, send an email to portal@crownhealthus.com with the following information: 

  • Patient Name
  • Patient Residence (Community Name)
  • Requestor's Name and Title or Relation to the Patient
  • Mobile phone number to receive verification code

You will receive an email inviting you to complete the setup process. Please follow the steps below to complete the verification.

Open email invitation to set up portal

You will receive a call from our team to confirm your information before sending the invitation.

Please check spam folders as the invitation may be rerouted by your email service. The invitation will be from no-reply@eclinicalmail.com. Please do not send responses to this address as it is not monitored. 

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Enter the setup screen 

Select the orange dial button to choose a phone number on file to receive a verification code. 

Select the orange dial button to choose the method of retrieval for the security code - text message or voice call. 

Enter 'Select Code'


Set up your permanent password

Once the security screen is passed, the system will ask you to enter a new, unique password that you will use to access the portal going forward. 

Ensure both entries match and enter 'Next'. 



Acknowledge consent forms 

Select BOTH consent forms by clicking the tabs at the top of the text box and checking the box at the bottom. Select 'Agree' after reviewing the consent documentation. 


Utilize the portal to send messages

Select 'Messages' on the left hand navigation bar to send a message directly to your care team. When composing a new message, ensure that you select 'Bastion Health PC' under 'Facility'. 

Messages sent via Portal are checked daily - our team works hard to ensure messages are reviewed by the provider and answered within 48 hours of receipt.