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Our primary care providers complete a full spectrum of primary care service for geriatric patients. We work with a variety of medical specialties to ensure that patients receive the best care possible.
No - in order to prevent redundant or conflicting care, your Crown Health provider will serve as the only designated Primary Care Provider (PCP). However, Crown Health will coordinate with all other providers and specialists to ensure that your PCP has a complete understanding of your medical history and that there are no gaps in care.
On average, patients are seen once every 4-6 weeks. Our providers leave open scheduled time to perform care coordination (managing medications, communicating with family and specialists, etc) and to see their patients for urgent needs.
You may request chart notes by calling or faxing Crown Health. It may take up to 21 days after a visit to receive chart notes.
Crown Health coordinates mobile lab services, arranging for lab services to come to your facility at the request of one of your residents’ providers. We also work with x-ray and ultrasound services to provide complete imaging for the community.
Lab schedules are based on the provider’s orders for labs, along with acuity of the lab work (INRs or urgent labs are completed first). Phlebotomists draw labs on weekdays. The phlebotomist will call your community prior to arrival to ensure the patient is available.
Lab results should be returned to the community with any new orders or directives within 5 to 7 business days after the provider has reviewed the labs.
FOBT kits should be sent back via mail as directed by the packaging. Urine and stool samples must be collected and dropped off by the caregiver or community at a lab of their choice along with the requisition form provided by Crown Health. Ensure there are two patient identifiers on the samples (name and date of birth) and the date the specimen was collected.
As your residents age, their health care needs will change. This may call for changes in their medications. Our providers can prescribe the needed medications and therapies required to manage and improve your residents’ health. Our providers also monitor doses and interactions to avoid any potential side effects and ensure optimal benefits.
The state of Washington has strict regulations for prescribing controlled medications, which can limit the provider’s ability to refill earlier than the expected time. Please request refills through the pharmacy a minimum of 72 hours prior to the last dose, though at least 7 days is preferred.
The provider may refill life-sustaining standard medications, such as blood pressure medications. The decision to refill is up to the individual provider. Controlled medications will not be refilled prior to the first visit. (-NS)
For non-urgent medication questions: FAX to (206) 694-2291.
For urgent medication questions: CALL Crown Health at (888) 674-5871.
For Refills: Contact Pharmacy directly to request refills.
For Narcotics: Please allow for 72-hour (3 days) turnaround time.
Pharmacy Changes: FAX Crown Health with updated information. The pharmacy will not be changed in the patient’s chart unless we get the request in writing.
